This module has been designed for those organisations who provide handyperson services and who are not home improvement agencies (HIAs).
It combines both the core and handyperson service modules of the National Home Improvement Agency Quality Mark 2009 and is intended as a separate stand-alone module. Validation by Foundations will enable an organisation to critically assess the depth and breadth of its services, and provides a platform for continuous business development.
Foundations are committed to driving up standards in the handyperson sector regardless of what organisation provides this service. As a business development tool it will also enable the handyperson provider to identify areas where they will find opportunities for growth and service improvement.
The first agency to undergo National Handyperson Quality Mark validation was Age Concern Luton. This is what their Operations Manager - Kwaku Adjei had to say about the process:
"The experience was overwhelmingly positive. Our staff were able to consider criticisms from an objective source and use these suggestions to enhance service delivery."
Areas covered in this module are:
Minimum services from a home improvement agency:
minimum services from a handyperson service
depth and breadth of service, and
technical and logistical services
Assessing needs and working safely:
needs and risk assessment, and
involving others.
Duty of care to clients and staff:
health and safety policy
risk management
policies and procedures for safeguarding clients
action to safeguard against abuse and neglect, and
safeguarding staff.
Fair access, diversity and inclusion:
there is fair access to the service, and
the service is equitable.
Privacy and confidentiality:
confidentiality, privacy and freedom of information policy.
Developing client-based services:
providing choices
rights and responsibilities
complaints procedure, and
feedback from clients.
Planning for the future:
business planning and advice, and
continuous improvement.
Staffing issues:
employment practices, and
competent staff.
Commissioner satisfaction:
commissioners are satisfied with the quality of work.
The full document is available as a PDF to download here.
To download the National Handyperson Quality Mark self-assessment form as a word document you need to log in or sign up as a free subscriber.
