The core module is based largely on the original requirements set out in the 2006 Supporting People Quality Assessment Framework (QAF). Its emphasis is on home improvement agencies having safe and competent systems in place to enable them to carry out their work effectively and in a very client-focused way. The way the agency goes about assessing and meeting their clients' needs is at the heart of this module.
Areas covered in this module are:
Minimum services from a home improvement agency
Range of services
Technical and ancillary services
Technical and caseworker support services
Needs and risk assessment
Involving others
Duty of care to clients and staff
Health and safety policy
Risk management
Policies and procedures for safeguarding people
Action to safeguard against abuse and neglect
Safeguarding staff
Fair access, diversity and inclusion
There is fair access to the service
The service is equitable
Developing client-based services
Providing choices
Rights and responsibilities
Complaints procedure
Feedback from clients
Privacy and confidentiality
Confidentiality, privacy and freedom of information policy
Management and administration
Business planning and advice
Continuous improvement
Staffing issues
Employment practices
Competent staff
Performance benchmarking (this is optional).
An overview form is available as a download here
To download a self assessment form for the Core Module, you need to log in or sign up as a free subscriber.
