Accessing funding support for clients is a fundamental component of the home improvement agency service and without it agencies would not be able to fulfil their principal objective of helping vulnerable people to continue living independently in their own homes.
Historically, grants from the local authority have been the main source of funding for building work for home improvement agency clients. However, reforms to private sector housing renewal legislation has resulted in a reduction in the availability of grants for repairs and a trend towards more diverse funding routes including the use of loans, equity release and private funding. This trend of greater diversification of funding routes seems set to continue where it is only possible to meet the needs of clients by guiding them through a wide range of possible funding sources (public, private, charitable, national, regional and local).
The objectives contained in this module establish how knowledgeable, skilled and effective the agency is in assessing the needs of the client and their property, identifying the widest appropriate range of possible funding solutions, and implementing the client's chosen course of action. Objectives will also assess the client's experience of the service, the impact it has on their lives and how the agency fulfils its duty of care towards them.
Areas covered in this module are:
Client and property assessment
Assessment of individual client circumstances
Assessment of the property
Staff are competent
Identifying funding solutions, support planning and implementing a course of action
Identifying funding solutions
Implementing a chosen plan
Managing the service
Management and service planning
Customer experience and service impact
Marketing and information to customers
Customer satisfaction
Duty of care
Performance benchmarking (this is optional).
An overview form is available as a PDF download here.
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