There has been a rapid development of handyperson services in the last three years in the home improvement agency sector. This module looks at how handyperson services are best delivered and developed by home improvement agencies.
Handyperson services are able to deliver on many objectives of importance to commissioners. This module examines how home improvement agencies evidence the benefits and range of outcomes for their clients.
Areas covered in this module include:
Management of the service
Management and business planning
logistics
Depth and breadth of service
The client experience
Client information
Client satisfaction
Staffing issues
Employment practices
Competent staff
Performance benchmarking (this is optional).
An overview form is available as a Word download here
To download the Handyperson Services Module self assessment form you need to log in or sign up as a free subscriber.
Foundations is now licensed by TrustMark as a scheme operator for handyperson services. This means that you can now choose TrustMark validation as an optional add-on to the Quality Mark handyperson module. For more information please download the flyer below.
Foundations announces link-up between TrustMark and Quality Mark (pdf)
