From travelling around the country for four years, there’s only one thing I can say really makes the difference between a good service and an average one. Whether it’s a unitary authority or district council, urban or rural, big or small, north or south. The thing that makes the difference is the people delivering the service.

Local authorities, housing associations and charities who run services to support independent living are being offered free training to improve the way they use disabled facilities grants (DFGs).