Winner Handyperson of the Year 2021

Winner Handyperson Service of the Year 2021.

Following a review of the service in 2017 a prevention orientated Handyperson service was aligned alongside the DFG major adaption service congruent to the Minor Adaptation without delay concept. The Prevention HPS provides help to prevent major adaptation needs and avoid hospital admissions, keeping people safe within their home and providing value for money for the authority and health and social care services.

Collaborative working initiatives with local hospitals helped the NHS save just over 2500 bed days whilst the integration of their service with other organisations helped refer help to those who need it most. They proactively innovate to extend client reach via internal and partner organisation referral processes, working collaboratively with the local hospital. Initiatives include assisting patient discharge, medical procedure waiting lists and supporting in-house adaptation services during high demand or absence.

The COVID-19 pandemic led to service delivery challenges. In response, new innovative ways of working such as: more comprehensive risk assessments, virtual visits via video calls to shielding/vulnerable clients and strict visit guidelines were developed. These measures were able to assist their local hospital team (who faced difficulties accessing patients) discharge and achieve better outcomes for patients, which has been a priority due to NHS restrictions.