Winner Technical Officer of the Year

Winner Technical Officer of the Year 2021.

Paul has worked for Rochdale HIA for over 20 years, supporting hundreds of service users to have life changing adaptations. Paul is able to balance conscientiousness, patience, kindness and innovative problem solving into an effective customer centric approach.

Despite having a large caseload and often dealing with many complex and contentious cases Paul always remains professional, giving the best possible customer care to every customer. Paul is committed to ensuring that he has a holistic view of a property as soon as he enters the client’s home. He treats all works as if both the adaption and funding is his own, taking account not only of customers’ needs and desires but also considering cost, ensuring that Rochdale HIA provides the very best value for money.