DFG Quality Standard
In practice, the delivery of Disabled Facilities Grants (DFG) often focuses on the provision of showers, stairlifts and ramps. They are essential adaptations that support thousands of disabled people every year to live more independent lives.
But where DFG works best it is part of an integrated range of services, all delivered in a person-centred way. This DFG Quality Standard sets out what that should look like by taking little pieces of good practice and fitting them together like a jigsaw puzzle to build the bigger picture. It’s intentionally brief so you can see that bigger picture without getting lost in the detail.
You can navigate between sections by clicking through the menu on the left of the screen.
None of this Quality Standard is about the mechanics of managing DFG applications – that's covered in the 117 pages of the Detailed Guide to Related Legislation, Guidance and Good Practice.
We've included links to other guidance that you may find useful on each page. You can see these when you see this image:
and links to practical examples so you don't need to "reinvent the wheel", you can see these when you see this image:
This Standard sets out what good looks like, to help you spot which parts of your current practice could be improved. If you recognise any of the following, then you are recommended to read on.
Common areas for improvement:
- DFG is not an integral part of a local strategy for housing, health and social care
- Home adaptation services are not co-produced with disabled people
- There is little accessible public information on how to access DFG
- There are separate waiting lists for Social Care assessments and DFG applications
- Occupational Therapists and housing staff are based in separate offices and work independently of each other
- DFG applicants do not know how long their application is likely to take
- There isn’t a published Housing Assistance / RRO Policy
- The quality of service you receive depends on the tenure of your home
- There’s no information or support for people who might want to move instead of adapt
- There’s a separate tender process for every grant application.
We hope you find this approach more helpful than traditional case studies that are often written more to promote than inform. If you have a nugget of good practice to share and help others to improve please get in touch…
And if you think we've got anything wrong then please challenge us. We're always looking to move from 'best practice' to 'next practice'.