Public Information

Before a disabled person can even consider applying for a DFG, they need to know about it.  

Do you provide accessible, accessible, relevant and up to date forms and guidance, available both online and in the community? 

All information should be presented in Plain English that's accessible, easy to understand and clear. People want to be able to understand all emails, letters, websites, leaflets and forms produced by the public sector. Using plain language means that most people should get a basic understanding the first time they read something. 

To reach all your audience, you need to make effective use of accessible communication formats. Involve disabled people from your audience in developing and reviewing a strategy for producing information in accessible formats. They will know their needs and could help you find the most effective ways of meeting them. You can also approach disability organisations for advice. 

How to write in plain English. 

Guidance to Accessible communication formats 


Here are some helpful examples: 

Telford Adapting Your Home Leaflet

Stockport Home Adaptation Leaflet

Hertfordshire HIA Website

Adapt My Home Website

Lancaster City Council – Facebook


Do you also have an accessible contact point to find out more information and start an application? 

This is likely to be a call centre, but in any case, it should provide an initial assessment followed by appropriate referrals and signposting. 

Calderdale Gateway to Care 

Dorset Accessible Homes Service