This month we meet the winners from the National Healthy Housing Awards.
Caseworker Skills Training
The aim of this course is to give an overview of the skills required to be an effective caseworker in a Home Improvement Agency dealing with day-to-day enquiries as well as Disabled Facilities Grant (DFG) and other funding applications.
Learning outcomes include:
- Communication – The 7 Cs
- The Interview as an ‘Art Form’
- Record Keeping & Time Management
- Completing the Paperwork
- Inter-Agency / Partnership Working