Caseworker Skills Training

The aim of this course is to give an overview of the skills required to be an effective caseworker in a Home Improvement Agency dealing with day-to-day enquiries as well as Disabled Facilities Grant (DFG) and other funding applications.

Learning outcomes include:

• Communication – The 7 Cs
• The Interview as an ‘Art Form’
• Record Keeping & Time Management
• Completing the Paperwork
• Inter-Agency / Partnership Working