Our guides for running Home Improvement Agencies and managing Disabled Facilities Grants

Welcome to Foundations’ guides on Home Improvement Agencies and Disabled Facilities Grants. Here, you’ll find a wealth of information designed to help you successfully run your home improvement agency and effectively deliver Disabled Facilities Grants to those in need.

Understanding the ins and outs of the sector can be challenging, especially when rules and regulations are continually evolving. That’s why we’ve put together a variety of resources, covering everything from best practices in delivering handyperson services to the latest updates on grant administration.

Whether you’re new to the field or have years of experience, our guidance aims to simplify complexities, clarify ambiguities, and help you provide the best possible service to your clients.

Feel free to navigate through our subpages to explore detailed guidance on specific topics. We hope you find these resources helpful for your work.

Happy learning!

Home Improvement Agencies (HIA)

Three chimneys

Welcome to the section dedicated to Home Improvement Agency (HIA) services. Running an HIA involves a multitude of tasks and responsibilities, from daily operations to more specialised services like hospital discharge coordination and handling unsafe homes. Here, we offer you in-depth guidance on a wide array of topics essential to delivering effective and compassionate HIA services.

This section aims to be a comprehensive resource for anyone involved in running or working with an HIA. Whether you’re dealing with practical issues like contractor management and casework, or navigating complex regulations and health concerns such as Legionella and asbestos, our guidance is designed to make your job easier and more effective. We also tackle some of the more challenging aspects of the work, including dealing with hoarding issues and behaviours of concern, to help you provide the best possible service to your community.

Feel free to dive in and explore the topics most relevant to you. We’re here to support you in delivering high-quality, safe, and effective home improvement services.

Technical Guides

Conditions and Case Types

Disabled Facilities Grants (DFG)

Welcome to our section dedicated to Disabled Facilities Grants, or DFGs. These grants are vital in helping people make necessary changes to their homes, enhancing both accessibility and comfort.

Whether you’re involved in processing, approving, or assessing DFGs, this part of the website offers tailored guidance to help you carry out these tasks with efficiency and fairness. From understanding the core elements of a DFG to making informed decisions and writing housing assistance policies, this section aims to be your one-stop resource for all things DFG-related.


Person in a wheelchair using an outside Access Ramp

Design Guides

Man drawing home designs

In this section, you’ll find our home adaptation design guides. These guides are crucial for anyone looking to make homes more accessible and functional for people with various needs. The information covers a range of topics, including:

  • Shower Adaptations: Practical advice on how to make showering safer and more accessible.
  • Kitchen Adaptations: Guidelines on adapting kitchens for easier meal preparation and improved mobility.
  • Ramps: Tips on designing and installing ramps for better access into homes.
  • Complex Adaptations: Detailed strategies for more involved adaptations, like home extensions.

Our design guides aim to offer you the know-how to not just meet regulations, but to go beyond and offer truly supportive and user-friendly environments.

Whether you’re just starting out or looking to enhance your existing services, these guides offer actionable insights to help you in your role.