Job Description - Admin Officer


To provide administrative and clerical support to the home improvement agency team To develop the efficiency of administrative processes at the agency level and, where appropriate contribute to the overall development of the agency business plan

Duties and Responsibilities

  • To maintain professional relationships with the Agency’s customers and colleagues
  • To develop and maintain office systems which enable other agency staff to manage their caseload to maximum efficiency
  • Take, record and refer on enquiries appropriately
  • To maintain client records on the database and produce relevant information for statistical reports and case reviews
  • To be responsible for the day to day control of the petty cash and record agency income and expenditure according to the Agency’s financial procedures
  • To maintain the First Aid box and office supplies
  • Provide Personal Assistant service to Agency Manager as required
  • Be proactive in enabling the agency to work with maximum efficiency
  • Work effectively with local statutory and voluntary organisations and colleagues within the team to progress each case
  • With colleagues develop and implement the case review system and maintain accurate case records
  • Work co-operatively and enable other members of the team to work to the best of their ability
  • Manage the workload delegated by the Agency Manager to ensure output targets are met and that each case is closely monitored
  • Carry out any other specific tasks that may be reasonably required by the Agency Manager with the proviso that any permanent changes will be written into the role profile
  • Be aware of and work to deliver the agency Business Plan
  • Demonstrate continually developing knowledge and skill for the benefit of the agency
  • To work within the agency’s guidelines and procedures
  • To be aware of and committed to the promotion of the agency’s values, mission and diversity statements in both employment and service delivery
  • Contribute to the development of good administrative practice throughout the agency