Job Description - Caseworker


To provide advice and casework support to elderly, vulnerable and disabled Care and Repair clients who wish to undertake repairs, improvements and adaptations to their homes.

Duties and Responsibilities

  • Advise clients of the financial help available, including grants, welfare benefits, equity release, loans and help them obtain the aid to which they are entitled.
  • Ensure all stages of work are monitored, including supervision of work on site and satisfactory completion.
  • Identify other areas of help which may be needed by, or are available to, the client such as re-housing, home care and lifeline and ensure that necessary services are applied for on behalf of the client.
  • Ensure that the client understands and is kept informed of all the procedures and practices involved with their particular circumstances
  • Establish a good working relationship with relevant local authority departments, health services, housing and voluntary groups who are in contact with the client group.
  • Set up systems and maintain the smooth running of the project by ensuring good records are kept on all cases.
  • Provide information to the Manager and other bodies responsible for monitoring the projects performance.
  • Support the Manager in the promotion of the project and ensure widespread publicity through production of leaflets, media coverage and other promotional methods such as talks to groups or attending relevant events.
  • Keep up to date with developments in relevant fields of work and research.
  • Arrange to prepare with the project’s Technical officer’s schedule of work, specifications and drawings as appropriate taking into account
  • Seek out estimates for work evaluating these and ensure proper contractual agreements are made between the client and the builder.
  • Arrange final inspections, check final accounts and defects liability and advise clients on payment.
  • Ensure that good records are kept in all cases, updating computerised records as necessary and maintaining case notes and progress forms
  • Participate in staff meetings and training courses as required.
  • Carry out other tasks that may reasonably be required from time to time by the Manager in support of the project and its development.
  • Promote and maintain a customer focus
  • Promote and maintain an active approach to health and safety, in respect of yourself, colleagues and customers.
  • Ensure that the organisation’s Equality & Diversity Policy is fully implemented at all times.
  • Be proactive in enabling the agency to work with maximum efficiency
  • Work effectively with local statutory and voluntary organisations and colleagues within the team to progress each case
  • With colleagues develop and implement the case review system and maintain accurate case records
  • Work co-operatively and enable other members of the team to work to the best of their ability
  • Manage the workload delegated by the Agency Manager to ensure output targets are met and that each case is closely monitored
  • Carry out any other specific tasks that may be reasonably required by the Agency Manager with the proviso that any permanent changes will be written into the role profile
  • Be aware of and work to deliver the agency Business Plan
  • Demonstrate continually developing knowledge and skill for the benefit of the agency
  • To work within the agency’s guidelines and procedures
  • To be aware of and committed to the promotion of the agency’s values, mission and diversity statements in both employment and service delivery
  • Contribute to the development of good casework practice throughout the agency