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Job Description - Technical Officer

Profile

To provide technical advice, assistance and support to older or disabled people and other vulnerable individuals who wish to repair, adapt or improve their homes.

Provide an appropriate technical service for the benefit of customers and colleagues from the referral stage through to completion of works within the framework required by the agency

Where required monitor the work undertaken by Handypersons employed by the agency

To develop the technical service as appropriate and contribute to the overall development of the home improvement agency business

Duties and Responsibilities

  • To provide technical advice, assistance and support to older or disabled people and other vulnerable individuals who wish to repair, adapt or improve their homes.
  • Provide an appropriate technical service for the benefit of customers and colleagues from the referral stage through to completion of works within the framework required by the agency
  • Where required monitor the work undertaken by Technicians employed by the agency
  • To develop the technical service as appropriate and contribute to the overall development of the home improvement agency business as part of the home improvement agency
  • To visit clients in their own homes, providing the required level of advice and information, and maintaining regular contact with them at each stage of the case
  • To assess the building work required to the property.
  • To identify property defects and to recommend priorities; prepare preliminary costings; prepare schedules of works, working drawings and implement agency’s tendering process and evaluate the quotations.
  • To maintain and review an up-to-date register of preferred contractors.
  • To administer the contracts for works, instruct contractors and monitor the quality of workmanship
  • Be accountable to the agency manager for the technical service delivered by the agency and report in a timely manner
  • Liaise and maintain good working relationships with other professionals from external, statutory and voluntary organisations to the enhancement of the agency service
  • Be proactive in enabling the agency to work with maximum efficiency
  • Work effectively with local statutory and voluntary organisations and colleagues within the team to progress each case
  • With colleagues develop and implement the case review system and maintain accurate case records
  • Work co-operatively and enable other members of the team to work to the best of their ability
  • Manage the workload delegated by the Agency Manager to ensure output targets are met and that each case is closely monitored
  • Carry out any other specific tasks that may be reasonably required by the Agency Manager with the proviso that any permanent changes will be written into the role profile
  • Be aware of and work to deliver the agency Business Plan
  • Demonstrate continually developing knowledge and skill for the benefit of the agency
  • To work within the agency’s guidelines and procedures
  • To be aware of and committed to the promotion of the agency’s values, mission and diversity statements in both employment and service delivery
  • Contribute to the development of good technical practice throughout the agency