Meet your Regional Advisors

Our team of Regional Advisors are at the heart of what we do – providing advice and support to Local Authorities and Home Improvement Agencies. And because we’re funded by the Department of Levelling Up, Housing and Communities our everyday support is free of charge.

Whether it’s a question about the DFG legislation, you need advice on how to commission a HIA or anything in between – we’re here to help.

Contact Us Icon

We offer a comprehensive range of support, which includes:

Advice and support:

Foundations can offer general advice and support as part of our national body contract. An essential part of what we offer is advice and support on DFG delivery, including policy development and answering your practice question. In addition, we continue to provide advice and support around the development of HIA, Handyperson and DFG Funded adaptations services. Services offered under our national body contract are free-of-charge. We can also attend and contribute to local working groups in these areas.

Quality Assurance:

Foundations offer a quality assurance program covering various areas of activity:

  • HIA Accreditation is how Foundations formally recognise and “accredits” an organisation as an HIA. Accreditation allows the organisation to use the HIA logo and provides access to a range of standard document templates to help you develop your HIA service. HIA Accreditation is free of charge.
  • Quality Mark is the accreditation program for HIAs and handyperson services. Quality Mark is a quality assessment of your policies and procedures, and if successfully completed, lasts for two years. In addition, you receive a certificate and the right to use the Quality Mark logo.  Quality Mark is free of charge to accredited Home Improvement Agencies.
  • The DFG Quality Standard is a ten-point assessment of a local authority’s DFG funded adaptations procedures. The assessment is both challenging and constructive and aims to offer development points to ensure a local authority’s DFG procedures provide a good level of service to clients. The DFG Quality Standard audit is free of charge to local authorities.


Foundations offers a range of training resources to staff operating in the HIA / Adaptations area. Many training courses are free of charge to accredited HIAs, although some of our more specialist courses are charged for.

Regulatory Reform Order (RRO) policy development

Simple advice and review of housing assistance policies is provided free of charge; however, Foundations can provide specific consultancy services on a paid-for basis to analyse and produce RRO policy for your local authority.

Foundations Regional Advisors each have an allocated patch. To find which one covers your area use our A-to-Z directory of Housing Authorities in England.

Find your Regional Advisor

All a