Foundations Webinar, Tuesday 25 January 2022
Hi, I’m Adam, before joining Foundations I worked in customer services administration and telecare monitoring. I joined in a similar role, guiding members of the general public and connecting them with Home Improvement Agencies in their area. I would also escalate cases of a more complex nature to our regional advisor team to provide advice and a resolution where possible.
Since joining, in May 2021 I have been lucky enough to have exposure to and progress into the role of first line support advisor on our technical Helpdesk. Whilst this was a new role for me I’ve enjoyed gaining a better understanding of our case management software in more detail and broadening my technical skillset.
My day-to-day job is to solve all tickets within my area of experience, those I can’t solve, that are of a more complex nature I triage/escalate to the appropriate member of the IT team for timely resolution. In the last few months, I’ve had the opportunity to develop my technical skillset and look forward to continuing building on this to expand my knowledge, capabilities and seek further progression.
I have also had the opportunity to represent the organisation at roadshows across the country and I look forward to growing myself and my career with Foundations.