HIA Caseworker Skills Training

Eventbrite - HIA Caseworker Skills Training

Basic details 

Venue: The Altro Showroom London, 15 Clerkenwell Green, London, EC1R 0DP

Thu 7 February 2019

Time 09:30 – 16:00

Cost: £180 + VAT

Course overview

The aim of this course is to give a high-level overview of the skills required to be an effective caseworker in a Home Improvement Agency dealing with day-to-day enquiries as well as Disabled Facilities Grant (DFG) and other funding applications.

Caseworkers need to be many things to our clients – but effectively we are the ‘glue’ that binds the whole process together – the success of a job can depend on the effective caseworker skills we employ.

We cannot hope to ‘teach’ everything in a single day but what we do aim to do is provide you with the tools for you to build upon in your day to day working life to become the most effective caseworker you can be.


Course Structure

The course is a whole day and is fully interactive.

Areas covered:

  • Communication – The 7 C’s
  • The Interview as an ‘Art Form’
  • Record Keeping & Time Management
  • Completing the Paperwork
  • Inter-Agency / Partnership Working


Course Outline/Overview

9:30am – Arrive & Registration

10am – Opening / Course Overview

10:15am – 11:15am – Communication & The Interview as an ‘Art Form’

11:15am – Coffee Break

11:30am – 12:15pm – Workshop/Role Play around interviewing in the home situation

12:15pm – 12:30pm – Feedback

12:30pm – 1:15pm – Lunch & Networking

1:15pm – 2pm – Time Management & Record Keeping / The Paperwork!

2pm – 3pm – Workshop – inter-agency working/partnerships

3pm – 3:15pm – Tea Break

3:15pm – 4pm – Review of the day and lessons learned to take forward


Lunch will be provided on the day. If you would like further information on this course, please email info@foundations.uk.com