HIA Caseworker Skills Training
Venue: The Altro Showroom London, 15 Clerkenwell Green, London, EC1R 0DP
When: Thu 7 February 2019
Time 09:30 – 16:00
Cost: £180 + VAT
The aim of this course is to give a high-level overview of the skills required to be an effective caseworker in a Home Improvement Agency dealing with day-to-day enquiries as well as Disabled Facilities Grant (DFG) and other funding applications.
Caseworkers need to be many things to our clients – but effectively we are the ‘glue’ that binds the whole process together – the success of a job can depend on the effective caseworker skills we employ.
We cannot hope to ‘teach’ everything in a single day but what we do aim to do is provide you with the tools for you to build upon in your day to day working life to become the most effective caseworker you can be.
The course is a whole day and is fully interactive.
- Communication – The 7 C’s
- The Interview as an ‘Art Form’
- Record Keeping & Time Management
- Completing the Paperwork
- Inter-Agency / Partnership Working
9:30am – Arrive & Registration
10am – Opening / Course Overview
10:15am – 11:15am – Communication & The Interview as an ‘Art Form’
11:15am – Coffee Break
11:30am – 12:15pm – Workshop/Role Play around interviewing in the home situation
12:15pm – 12:30pm – Feedback
12:30pm – 1:15pm – Lunch & Networking
1:15pm – 2pm – Time Management & Record Keeping / The Paperwork!
2pm – 3pm – Workshop – inter-agency working/partnerships
3pm – 3:15pm – Tea Break
3:15pm – 4pm – Review of the day and lessons learned to take forward
Lunch will be provided on the day. If you would like further information on this course, please email email@example.com