For Caseworkers

The history of casework is closely tied to the development of social work as a profession. Caseworkers are employed to take on the cases of individuals and provide them with advocacy, information or other services

In 1917 Mary Richmond defined social casework as for working with clients, rather than on them, and for gaining "sympathetic understanding of the ... backgrounds from which the client came" in lieu of making generalisations or assumptions. It is a systematic way for helping professionals to gather information and study client problems based on each client's unique background, problems, and individual needs.

Social casework

In social casework, the relationship between a caseworker and their client is one of support, focused on "enabling an individual in solving a problem through self-efforts." Problem-solving is a key part of the process, but a caseworker doesn't solve the problem for the client. They help the person to find the best solution for them.

Casework Stages

Each intervention will be unique, but generally follow these 7 stages:

  • Introduction and rapport building
  • Discussion and exploration of the problem(s)
  • Assessment
  • Deliver support
  • Monitoring and evaluation
  • Follow-up
  • Close

Check out Paul's blog about caseworkers

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