Service Standards

Handyperson services arguably operate in a more commercial market than traditional HIA services, and other players such as commercial building contractors offer similar services at commercial rates. From the commissioner’s point of view, less expensive operators (commercial operators who charge a commercial rate, therefore, require little or no subsidy) might seem an attractive option. However, they are unlikely to provide a holistic service or
link up well with other services and agencies. Most public sector commissioners would also need robust assurances that private sector handyperson services were affordable to people on low incomes, accessible to those in the greatest need and that the providers were trustworthy and reliable.

HIAs have an advantage over some other potential providers of services because they are already familiar with the rigours of quality assessment as part of service reviews, including the HIA Quality Mark. The various components of these existing quality assurance schemes provide a framework for setting standards and ensuring the quality of services in future. This section picks out some of these elements.

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